Policy

  1. Orders Operational Policies

    Dispatch time We aim to dispatch our every order within 24 hours once the order has been confirmed. After the order has been dispatched normally it may take 3-4 working days to deliver to your location. However, there may be any situation where delivery takes more than 4 days due to any technical issues, such as; Bad weather, Law & Order situations, etc or in Interior Areas. Delivery Information& Shipment Charges We process Cash On Delivery via LCS/TCS service. Delivery is Free over orders of Rs2500 across Pakistan. If you have not received your order after a week please contact us. Payment Information Cash on delivery (COD): You can pay in cash at the time of delivery Alterations In the event that your product has not met the criterion provided or the level of satisfaction guaranteed, we will happily accept return shipments for alterations. Once we have made the specified list of changes and amendments, the order will be delivered back to you. Size Exchange Policy Xclent provides 7 days exchange policy for you. You can exchange all items. To exchange your product courier it back to us and the product will be exchanged.( PLEASE DONT REMOVE THE TAG) Charges for Replacement will only be Rs.200 (due to reshipment). Also please note that this process may take 5-7 working days. Xclent does not offer a “refund” or “Money Back Guarantee” on purchased items.


  2. Privacy Policy

    SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION? When you purchase something from our website, as part of the buying and selling process, we collect the personal information you give us such as your name, address, and email address. Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates. SECTION 2 - CONSENT How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that speci?c reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no. How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at [email protected] SECTION 4 - THIRD-PARTY SERVICES In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your purchase-related transactions. Links: When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. SECTION 5 - SECURITY To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. SECTION 6 - AGE OF CONSENT By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. SECTION 7 - CHANGES TO THIS PRIVACY POLICY We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clari?cations will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.